Returns & Exchanges
At Pond Planet, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. We are dedicated to ensuring your water feature or pond equipment meets your exact needs.
Initiate Your Return
Contact our customer service team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the unused products in their original retail packaging, ensuring all manuals and components are included to prevent damage during transit.
Ship to Pond Planet
Affix the return label to your package and drop it off at your nearest authorized courier location; we recommend using a tracked service for peace of mind.
Inspection and Refund
Once our warehouse team inspects the returned goods to confirm they meet our quality standards, a full refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing